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Title
Text copied to clipboard!Patient Access Representative
Description
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We are looking for a dedicated and compassionate Patient Access Representative to join our healthcare team. The ideal candidate will be responsible for ensuring a smooth and efficient patient experience from the moment they enter our facility. This role involves a variety of tasks including patient registration, insurance verification, appointment scheduling, and providing general information to patients and their families. The Patient Access Representative will work closely with medical staff, insurance companies, and other departments to ensure that all patient information is accurate and up-to-date. Strong communication skills, attention to detail, and the ability to handle sensitive information with confidentiality are essential for this role. The successful candidate will be a team player who can handle a fast-paced environment and provide exceptional customer service. This position requires a high level of professionalism, empathy, and the ability to multitask effectively. If you are passionate about helping others and have a background in healthcare administration, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Register patients and update their personal and insurance information.
- Verify insurance coverage and obtain necessary authorizations.
- Schedule and confirm patient appointments.
- Collect and process patient payments and co-pays.
- Provide information and assistance to patients and their families.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Coordinate with medical staff and other departments to ensure smooth patient flow.
- Handle patient inquiries and resolve any issues or concerns.
- Prepare and maintain accurate patient records and documentation.
- Assist with the preparation of reports and other administrative tasks.
- Ensure the waiting area is clean and welcoming.
- Follow up with patients regarding appointments and billing issues.
- Assist with the training of new staff members.
- Participate in team meetings and contribute to process improvements.
- Adhere to all organizational policies and procedures.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred.
- Previous experience in a healthcare setting is highly desirable.
- Strong understanding of medical terminology and insurance processes.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive information with confidentiality.
- Proficient in using healthcare management software and other computer applications.
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Customer service-oriented with a compassionate attitude.
- Ability to work flexible hours, including evenings and weekends if needed.
Potential interview questions
Text copied to clipboard!- Can you describe your experience working in a healthcare setting?
- How do you handle confidential patient information?
- What strategies do you use to manage multiple tasks simultaneously?
- Can you provide an example of a time when you resolved a patient issue?
- How do you ensure accuracy when entering patient information?
- What experience do you have with insurance verification and authorizations?
- How do you handle difficult or upset patients?
- What software programs are you proficient in?
- How do you stay organized in a busy work environment?
- Why are you interested in this position?
